FAQs.

Below is a list of "Frequently Asked Questions" we have been asked over the years about our facility. If you have additional questions or need more information on any specific concern, please call us at (713) 947-1111. We will be glad to help!

Customer Service

1. When you call, can you speak with an on-site storage professional or are you routed to a call center?
   When you call during business hours, you will speak with an on-site storage professional during business hours.​​
2. Do customers give consistently positive reviews of the company? Can I check out your reviews on Google, Yelp, YP.com? 
   Yes, we get great reviews!
3. Do you offer a free moving truck if I am renting a storage unit?
   No.
4. Do you have someone available to help move into the storage unit? 
   This can be arranged.
5. Do you have a map of where my storage unit is located?
   Yes.
6. How many storage units do you have and what is the vacancy rate?
   We have 431 units. We have around a 10% vacancy rate.
7. Do you provide a lock for my storage unit?
   Locks are available for purchase.
8. What if I get stuck on the self storage property after hours?
   We have a posted Emergency phone number to call. 
9. I lost my keys, can you cut the lock on my storage unit?
   Yes, but there is a $25 fee for this service.
10. How do I hold the doors open to move into my self storage unit?
    Roll-up doors remain open until ready to close.
11. If I can’t lift the door on my storage unit, can you help me?
    Yes, during business hours.
12. If I have a storage item that is too heavy to lift, will you help me?
    Yes.
13. Can you send me photos of your facilities, including a picture of the empty unit I will be renting?
    Yes.

Maintenance

1. Is the security fence intact?
   Yes.​​
2. Are the grounds and inside the facility well taken care of?
   Yes. We have received "Business of the Month" awards more than once!

Security

1. Are both the inside and outside areas well lit?​
   Yes.
2. What is to keep someone from entering the self storage facility and accessing my storage unit?
   We have a coded controlled gate and security cameras.
3. Do you need a security code to enter and exit, so the managers know who is on site when?
   Yes.
4. Are there any limits to my access?
   Gate codes are inactivated from 10pm to 6am.
5. How safe is your self storage facility?
   We consider our facility very safe.
6. Does the facility have an excellent safety record according to local police reports?
   Yes.
7. Is each unit individually alarmed?
   No.
8. Is the facility well lit and equipped with multiple security cameras and color video monitors?
   Yes. We have security cameras strategically positioned throughout the facility.
9. What other security features does this self storage facility have?
   Coded controlled access gates and periodic patrol from local police.
10. Are there smoke alarms in each building?
    No.
11. Is there a sprinkler system in case of a fire?
    No.

Pricing

1. Is the rate reasonable both during and after the first full 30-day rental period?
   Yes.
2. Is the rate you are quoted free of any admin or move-in fees, deposits, or other hidden add-ons?
   Yes. We have a $15 admin fee which is disclosed.
3. Can you lock in your rate—and even get a special discount--by paying in advance, regardless of rate increases?
   Yes. Pre-paid specials are offered. Pay for 11 months, get the 12th month free!
4. Do the quoted rates include insurance?
   No.
5. How does a customer terminate a storage contract?
   Customer can just submit a move-out notice 10 days prior to departure.
6. Can I rent space on a month-to-month basis?
   Yes.